FAQ
Frequently Asked Questions (FAQ)
Last Updated: August 8, 2026
Welcome to the USAShoeDeals FAQ page. Here you'll find answers to the most common questions from our customers. If you cannot find the answer to your query, please don't hesitate to reach out to our support team.
1. When will my order be delivered?
Our standard order processing time is 1–3 business days (Monday–Friday). Once your order has been dispatched, delivery usually takes 5–10 business days for Standard Shipping. This means most orders arrive within approximately 6–13 business days from the date the order is placed. You will receive an email confirmation containing your tracking number as soon as your package ships. Shipping is free on all orders.
2. How can I track my order?
Once your order is processed and shipped, we will send you a confirmation email with a tracking number. You can use this number on our Track Your Order page or directly on the carrier’s website to monitor the status and location of your package.
3. Can I change or cancel my order?
We strive to process orders as quickly as possible. If you need to make changes or cancel an order, please contact us immediately at (205) 793-7329 or email hello@usashoedeals.com. We will do our best to accommodate your request if the order has not yet been processed or dispatched.
4. What if my item arrives damaged or incorrect?
At USAShoeDeals, your satisfaction is our top priority. If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery. Please include clear photos of the issue so we can prioritize your case and provide an immediate solution, such as a free replacement or full refund. We cover all costs to make it right.
5. What is your return & refund policy?
You may return eligible items within 30 days of delivery. Items must be unworn, unused, and in their original packaging with all tags attached. Returns are free — we provide a prepaid return shipping label. Once we receive and inspect your return, approved refunds are processed to your original payment method within 5 business days. See our full Refund & Return Policy for details.
6. Can I exchange my item for a different size or style?
Yes! We offer exchanges within 30 days of delivery, subject to availability. Simply contact our support team at hello@usashoedeals.com and we'll help you arrange an exchange. You can also review our Refund & Return Policy for step-by-step instructions.
7. How can I contact USAShoeDeals?
We are always here to help! You can reach us through any of the following channels:
Apex Footwear LLC (Operating USAShoeDeals)
📧 Email: hello@usashoedeals.com
📞 Phone: (205) 793-7329
🕒 Support Hours: Mon – Fri, 9:00 AM – 5:00 PM (MST)
📍 Mailing Address: 1001 S Main St, Ste 600, Kalispell, Montana 59901, United States